Useful information

GDPR

With this information you will know how we handle your personal data and how to contact us if you have any questions relating to the processing of your personal data, as well as other important information regarding the processing of your personal data. This information may vary from time to time. Current information regarding the processing of your personal data will be published on our website www.therme.sk.

Your personal data processing is governed by Act no. 18/2018 Coll. on personal data processing as amended and by Regulation of the European Parliament and of the Council (EU) no. 2016/679 on the protection of natural persons with regard to the processing of personal data and related regulations.

CONTROLLER:

Slovenské liečebné kúpele Turčianske Teplice, a.s., SNP 519, Turčianske Teplice 039 12, reg. no.: 31 642 322, email: data@therme.sk, phone: +00421 43 4913 000.

DATA PROTECTION OFFICER:

The data protection officer responsible for personal data protection will answer your questions regarding the processing of your personal data. You may contact the data protection officer via e-mail at: kovacikova@dataprivacy.sk or by post at our postal address.

The following information specifies the conditions of personal data processing by Slovenské liečebné kúpele Turčianske Teplice, a.s. based on the specific purpose of the processing:

  • PROVISION OF HEALING SERVICES
  • ACCOMMODATION SERVICES
  • BOOKING OF PRODUCTS AND SERVICES
  • LOYALTY PROGRAMME
  • SATISFACTION SURVEY
  • NEWSLETTERS
  • COMPETITIONS
  • CAREEER
  • COMMUNICATION AND POSTAL SERVICES
  • SITE MONITORING
  • STUDENT TRAINING
  • PHONE CALL RECORDS
  • COOKIES

What are your rights?

Right to revoke your consent

If we process your personal data with your consent, you may revoke your consent at any time by sending a written request to our postal address or by e-mail to data@therme.sk. You may deactivate the receipt of marketing information also directly in such e-mail marketing information which contains an option to opt-out from receiving the information. The revocation of consent is without prejudice to the lawfulness of the processing based on such consent prior to its revocation.

Right to access your personal data

You have the right to receive from our company upon request information as to what personal data we process about you, and to receive a copy of your personal data. However, this may not restrict the rights of third parties.

Right to the rectification or supplementation of personal data

Personal data must be correct, up-to-date, and true. Upon request, you are entitled to correct incorrect and supplement incomplete personal data.  Your exercise of this right will help us keep your personal data correct and up-to-date.

Except for certain statutory exceptions, you also have the following rights:

Right to the erasure of personal data

Upon request, you are entitled to request the erasure of your personal data, if the purpose of their processing has ended or the personal data are processed unlawfully.

Right to the restriction of processing

Upon request, your personal data may be blocked.

Right to the portability of your personal data

You may request the personal data processed about you and are entitled to receive them in a structured, commonly used, and machine-readable format and have the right to ask for the transmission of such personal data to another controller, where technically feasible. However, this may not restrict the rights of third parties.

Right to object to the processing of your personal data

You have the right at any time to object to the processing of your personal data for marketing purposes.

How to exercise your rights

You may exercise your rights by sending a written request to our postal address, by personal submission of the written request at one of our client support centres, or electronically to the e-mail address data@therme.sk.

We will respond to your request related to personal data processing without undue delay and in any case within one month from the delivery of the request. In extraordinary cases, such period may be extended by an additional two months, but we will definitely inform you of the reasons for such extension within one month from the receipt of the request. Information is provided free of charge. However, should your requests be inappropriate or frequently repeated, we may require an appropriate administrative fee for their processing.

You are entitled to file a proposal for proceedings to the supervisory authority (Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, e-mail: statny.dozor@pdp.gov.sk), if you think that the processing of your personal data is in conflict with these conditions or valid legislation.