Find answers to the most frequently asked questions about our hotel and services.
The reception is open 24/7.
Reservation number: +421 43 4918 010
E-mail: royalreservations@therme.sk
Reservation department
E-mail: rezervacie@modernekupele.sk
The rental is in the Opera Residence (directly in the Modern Spa):
They offer both electric and classic bicycles (including children's).
For an accurate and up-to-date price list and conditions (including a deposit), it is best to contact the Opera Residence reception directly.
The telephone number is +421 43 4918 100.
Yes. When booking your stay, you must specify which specific diet you are interested in.
At the Modern Spa in Turčianske Teplice, entertainment is usually organized for our clients every day except Sunday and Monday.
Yes, the requested change must be resolved in good time before starting work.
Yes of course. Please inform the hotel reception in advance when booking or checking in.
at the Royal Palace Hotel you have all services under one roof.
The rooms at the Royal Palace***** hotel are spacious and furnished in an art deco style with luxurious and superior amenities.
Standard room amenities (may vary depending on the specific room type - single, double, studio, apartment) usually include:
Bathroom (bath or shower, or bidet)
WC
Hairdryer
Bathrobe and slippers
Air conditioning
TV set (flat screen TV, satellite receiver)
Radio
Telephone
Internet, WiFi connection (free of charge)
Minibar/Fridge (with a wide range of drinks)
Safe
Tea and coffee service (electric kettle with coffee and tea)
Most rooms also have a balcony (or terrace in the case of studios).
Extra bed available (often a fold-out couch, especially in studios and apartments).
Welcome drink (mentioned for some room types).
The train and bus stations are located within 150m from the hotel. We can of course arrange a transfer from anywhere. Please call the hotel reception.
Yes, of course.
yes, but you need to contact the hotel reception, which will consider this individual request.
yes of course, you need to inform the waiter or reception.
Unfortunately, these tickets must be purchased separately at the SPA&AQUAPARK box office.
You can find the current cultural program on the website modernekupele.sk in the Events section, or at the link: https://www.therme.sk/o-kupeloch/kulturny-program-a-aktivity-v-okoli/kulturny-program/
Yes, there is a refrigerator in every room.
The first historical mention of thermal springs in Turiec dates back to 1281. The art deco hotel Royal Palace***** was opened after extensive renovation in 2019.
The story and meaning of the name of the Royal Palace Hotel Turčianske Teplice is closely related to the rich royal and aristocratic history of the spa in Turčianske Teplice.
The main points of the story:
Historical connection with the kings: Turčianske Teplice, once known as Štubnianske Teplice, was popular among the monarchs and nobility in the past. The most frequently mentioned is the Hungarian king and Roman emperor Sigismund of Luxembourg, who used to treat himself to a gout here and is said to have bathed with a golden crown on. Maximilian of Habsburg and other noblemen also enjoyed the spa.
The name Royal Palace was not just a marketing gimmick, but a reference to this real royal tradition.
The Royal Palace Hotel was created by reconstructing and linking historic buildings, including the building originally known as the so-called Elizabeth House (built in 1884-86) and later as the Kollár Spa House, as well as the Mala Fatra Spa House (built in 1926).
The hotel even has a restaurant called Sissi (nickname of Empress Elisabeth of Bavaria) and the luxury suites are named after royal personalities (e.g. Sigismund).
The name thus reflects the historic clientele and the desire to provide service at the highest, "royal" level.
The Royal Palace Hotel is a five-star hotel, symbolizing luxury, elegance and royal care (the motto "royal experience") in Art Deco style, referring to the times when Turčianske Teplice was a destination of the European aristocracy.
Yes, Hotel Royal Palace Turčianske Teplice has registered certificates and has been nominated for international awards in the spa sector:
Nomination for the World Spa Awards.The wellness and spa area of the hotel, the Royal Bath Spa at Royal Palace Turčianske Teplice, has been nominated in the category Slovakia's Best Hotel Spa in the prestigious World Spa Awards in 2019.
ISO 9001:2008 Certificate.
Royal Palace Hotel***** is a part of the Modern Spa Turčianske Teplice.
Cash, bank transfer, card payment.
Cancellation conditions at the Royal Palace Hotel Turčianske Teplice are governed by the General Terms and Conditions (GTC) of the Slovak Therapeutic Spa Turčianske Teplice, a.s., but they may also vary depending on the specific package, the booking method (through the hotel, travel agency, discount portal) and the selected price offer.
General cancellation policy (SLK Turčianske Teplice):
The stay and booking of treatments can only be cancelled in writing. The amount of the cancellation fee depends on the number of days prior to the arrival, when the cancellation is delivered to the spa:
Number of days before the start of the stay Cancellation fee (from the price of the stay/procedures)
20-15 days: 10%, 14-7 days: 30%, 6-3 days: 50%, less than 3 days: 100%, No Show: 100%
Check-in: 14,00
Check-in: 11,00
Yes, by individual arrangement with the hotel reception.
ID card, passport for foreign guests.
Yes, just contact the hotel reception.
Yes, the Royal Palace Hotel in Turčianske Teplice (which is part of a modern spa) offers a wide range of stay packages and seasonal events that combine accommodation, meals and medical/wellness treatments.
Yes, the Royal Palace Hotel, as part of the Modern Spa Turčianske Teplice, offers a comprehensive Spa Medical Group Loyalty Programme for regular guests.
This program is based on earning points for spending and divides members into different levels, each of which brings different benefits.
The Royal Palace Hotel in Turčianske Teplice offers luxurious accommodation in Art Deco style in several categories, from standard rooms to presidential suite.
Single rooms and double rooms do not have a balcony or terrace:
Studio is a more spacious room with a double bed and a sofa bed (extra bed for 1-2 children possible). Some studios have a balcony or terrace.
An apartment consists of a separate bedroom with a double bed and a living room with a sofa bed (suitable for 2 adults and up to 2 children).
Presidential Suite The most luxurious category with the highest standard and space.
Yes, no extra charge.
As this is a special request, it is important to mention this information directly in the booking or contact the hotel in advance. You can do this either by making a note in the online booking (e.g. in the "Special Requests" box) or by calling/writing the reservations department directly to make sure that a suitable room will be made available for you.
Maximum two.
Yes, all rooms at the Royal Palace Hotel in Turčianske Teplice are equipped with air conditioning.
It is part of their standard, superior equipment of rooms and suites.
The studios and apartments often have a balcony or terrace, sometimes even with garden furniture and a view of the spa park. However, it is a good idea to check this when booking, as not all rooms in every category have to have one.
Yes, the Royal Palace Hotel in Turčianske Teplice provides guests with bathrobes and slippers in their rooms as part of the standard equipment, which increases the comfort of the stay, especially when visiting the hotel's wellness or spa (Royal Bath and Spa & Aquapark).
Yeah.
In general, 5-star hotels with high standards, such as the Royal Palace, use high quality mattresses from reputable brands that are designed to provide guests with maximum comfort and orthopaedic support to ensure a good night's sleep.
For exact information on the type of mattresses (and their firmness), it would be best to contact the hotel directly (reception or reservations department).
You also have the option of using the hotel's laundry and ironing service (for a fee). please contact reception.
Hotel Royal Palace in Turčianske Teplice offers a rich breakfast for a successful start to the day. The breakfast is specific to this luxury hotel: breakfast is served in the form of a multi-course served menu in the Sissi restaurant. This is not a standard buffet, but an experiential and serviced form of dining. Breakfast is usually served between 8:00 and 10:00.
Guests often praise that the breakfast is varied, pampering and gourmet.
Breakfast is served from 8.00-10.00.
Yes, we do. It depends on the type of stay you choose:
Half board (breakfast and dinner) is the most common form of meals included in relaxation, wellness and some spa stays.
Full board (breakfast, lunch and dinner) is mainly available for longer and more complex treatment programmes, such as "Royal Balance" or "Royal Cardio".
Yes, the Royal Palace Hotel tries to accommodate special dietary requirements and diets. Although meals are served in the form of a served menu, it is usually possible to arrange:
Gluten-free (celiac)
Diabetic
Urological
Gastric
Reductive
Vegetarian
Rational
Split diet
However, it is essential to make this request in advance - ideally when booking your stay or as soon as possible before arrival. This will ensure that the kitchen has enough time to prepare and provide the appropriate ingredients for your royal menu.
If you have any food allergies or intolerances, we recommend contacting the hotel directly, for example by email, to discuss the details with our team.
Yes, the Royal Palace Hotel offers room service.
Room service is one of the superior hotel services available in a hotel of this type for the convenience and royal comfort of the guests.
For exact details of what is on offer, available times and any charges, please enquire directly with the hotel reception during your stay.
Yes, the Royal Palace Hotel has its own exclusive restaurant called Restaurant Sissi. It offers so-called royal gastronomy, which is inspired by:traditional recipes from royal kitchens (often Central European in the style of the former imperial court of the Habsburgs).
International specialities and elements that surprise with their "appealing exoticism" (this is experiential gastronomy).
Meals for guests are served in the form of a rich breakfast (served menu or buffet). A multi-course Royal Menu for lunch and dinner. Possibility of à la carte dining.
The hotel sommelier will recommend a suitable wine to accompany your meal. This is a social event, so a casual elegant dress code (smart casual) is expected.
Yes, Restaurant Sissi is also open to the public (non-guests).
For non-guests, the Royal Palace Hotel often offers special tasting menus, such as the "Royal Eat" (a five-course tasting dinner with wine pairings).
Reservations are strongly recommended.
Dress code.
Restrictions.
If you wish to visit, it is best to book a table in advance directly through the hotel's contact details.
Yes, it is recommended that guests who are not staying with us reserve a table in advance at Restaurant Sissi.
Exclusive character: Restaurant Sissi is a luxury restaurant that serves guests of a 5-star hotel, often in the form of a multi-course menu.
Capacity and experience.
Special requests: if you have reported special dietary requirements or allergies, this must be done well in advance (often 48 hours), which is dealt with at the time of booking.
Reservations can usually be made by phone or email directly with the hotel reception or via the booking form on our website.
The price of lunch or dinner at the Royal Palace Hotel is as follows:
Lunch for a person older than 15 years: €35/day (depending on the specific offer or stay package).
Lunch or dinner for a child from 11 to 15 years: €18/day.
These prices apply to the purchase of lunch with your stay. I recommend contacting the hotel directly at +421-43-4918 010 to check the current price, especially if you would like to have lunch à la carte (choice from the menu) and not as part of the full board.
Yeah.
Yes, there is a fee for this service.
Yes, just contact the hotel reception.
Yeah.
Yes, we offer bicycle rental and other sports equipment.
Specific rental information:
Bike rental:
Classic bikes and electric bikes (e-bikes) are available for rent for adults and children.
Accessories such as helmets are also included in the rental.
Where to rent a bike: The bicycle rental is centralized within the Modern Spa Turčianske Teplice complex, specifically you can find it at the reception in the Opera Residence (Villa Tchaikovsky), which belongs to the same complex. The staff will be happy to advise you on the selection and routes.
Other sports facilities/activities:
The hotel and spa offer mentions the possibility of renting or equipment for activities such as mini golf, badminton, table tennis and also the proximity of a tennis court.
For the most up-to-date information on rates and availability, it is recommended to contact the Royal Palace Hotel reception directly or the Opera Residence mentioned above.
The hotel does not provide this service. The nearest ATM and bank is within 200m from the hotel.
Yes, at the hotel reception.
Yeah.
Yes, Hotel Royal Palace***** in Turčianske Teplice, as part of the Modern Spa complex, offers a wide range of massages and also beauty/beauty treatments.
Yes, the Royal Palace Hotel*** has a fitness centre (gym)**.
Yes, the Cursillo Hall with a capacity of 100 guests.
The hotel officially does not allow pets. Please contact the hotel reception directly for the current situation.
Yes, the Royal Palace Hotel*** is overwhelmingly non-smoking, but it does have designated smoking areas.**
The Royal Palace Hotel***** has designated areas where smoking is permitted. This is a special smoking area in an establishment called Club Sissi (or Cigar Lounge) where guests can enjoy a cigar, cognac or whisky.
The smoking area is separate.
No.
Yes, Hotel Royal Palace***** is actively focused on organizing group, corporate and congress stays and has special packages and facilities for them.
1. Facilities for corporate events and groups
The hotel has several luxurious spaces for different types of events:
Kursalon: a meeting room with a capacity of up to 150 seats (theatre seating) or 100 (banquet), ideal for conferences and larger celebrations.
Club Sissi: A space with a capacity of up to 100 guests, suitable for evening gatherings, and includes a separate smoking area and wine bar.
Salon Elizabeth: A smaller lounge with a capacity of approximately 8 seats, suitable for discreet business meetings, connected to the luxury suite.
The Royal Hall: an exterior space (atrium of the hotel) suitable for garden parties or receptions.
2. Special packages and services
The hotel offers comprehensive solutions for corporate events, teambuilding, conferences, as well as family celebrations under the name "ROYAL EVENT". These packages include:
Accommodation.
Catering services (half board/full board from premium cuisine).
Access to wellness and spa facilities (Royal Bath, Spa & Aquapark, Sauna World).
Possibility to order a tailor-made programme and activities.
Technical equipment and top service.
Exact details and time restrictions for visits are usually set out in the full text of the Accommodation Regulations, which form an appendix to the General Terms and Conditions
Night-time quiet is from 22:00 to 06:00.
Yeah.
The hotel serves alcoholic beverages and has designated areas for consumption. Consumption is allowed, but only within the hotel's services.
Yes, Hotel Royal Palace*** in Turčianske Teplice specializes in weddings, family celebrations and various private events** and offers extensive services and facilities for this purpose.
The surroundings of Turčianske Teplice are rich in natural beauties, historical monuments and opportunities for relaxation and hiking. As a spa town, it is an ideal starting point for many trips to the Turiec region and the surrounding mountains of Veľká Fatra and Kremnické vrchy.
1. Directly in Turčianske Teplice
SPA & Aquapark Turčianske Teplice.
Spa Park.
The Mikuláš Galanda Gallery: a cultural facility dedicated to the work of this important Slovak artist.
2. Natural beauties and Hiking
Gaderská and Blatnická valley (approx. 10 km): one of the most beautiful and most visited valleys in Veľká Fatra, ideal for easy cycling and hiking.
Harmanecká Cave (approx. 14 km): One of the most visited caves in Slovakia, famous for its rich snow-white sinter decorations.
The Vyšehrad lookout (approx. 12 km): An easy climb to a former Slavic hill fort with nice views of the Turčianska basin.
3. History and cultural monuments
Kremnica - Royal Town (approx. 20 km):
Kremnica Mint: The oldest continuously operating mint in the world.
Museum of coins and medals.
Geographical centre of Europe.
Blatnica Castle (approx. 11 km).
4. Sport and entertainment
In winter there are popular ski resorts in the area such as:
Jasenská dolina (approx. 24 km)
Valčianska valley (approx. 24 km)
Ski Krahule (approx. 15 km)
The area is also great for cycling, and you can also hire electric bikes to explore the valleys and cycle paths.
Spa&Aquapark - swimming, cycle paths - bike rental available.
to Turčianske Teplice is well connected by train and bus. The stations are about 250m away from the spa
Yeah.
The nearest ski resorts are SNOWLAND - Valčianska dolina, Jasenská dolina and Krahule - all three within 20km. Martinky on Martinské Hole are 30 km away.
The surroundings of Turčianske Teplice are ideal for hiking because it lies on the border of two beautiful and different mountain ranges: Veľká Fatra and Kremnické vrchy.
The modern spa Turčianske Teplice, which is the main tourist centre in the town, has an extensive offer of its own activities and often cooperates with regional entities.
The nearest shop is about 50m from the hotel, pharmacy within 100m.
The town of Turčianske Teplice organizes a number of events, including cinema, theatre and concerts. Up-to-date information is available at www.turciansketeplice.sk
The prices are flexible, so the price varies mainly depending on the availability of the requested date.
Yeah.
The Royal Palace Hotel is ideal for exclusive events and has state-of-the-art facilities:
Kursalon Hall for up to 150 people, conferences, gala dinners, balls.
Elizabeth Salon 8 - 10 persons Smaller, discreet business meetings.
Club Sissi 60 - 100 persons Informal meetings, wine and cigar tastings.
The Royal Court Up to 140 people Summer receptions and garden parties in the outdoors.
New Year's Eve Royal Midnight Experience. This is the Royal Palace Hotel's premier and most luxurious holiday package. It's designed to usher in the New Year in exclusive royal style.
Yes, the Royal Palace Hotel***** as part of the Modern Spa Turčianske Teplice offers a range of luxury wellness and spa packages. They focus on the healing power of the local thermal water and first-class relaxation.
For example, the most popular stay Royal Harmony from 2 nights. Aimed at intense relaxation and body relaxation, with half board and spa treatments.
Royal Light from 1 night A short stay for a quick break, includes half board and unlimited access to the Spa & Aquapark.
Royal Venus from 2 nights A luxurious stay aimed specifically at ladies, often includes the 'Golden Venus Treatment' and beauty treatments.
Royal Luxembourg From 2 nights A special stay for gentlemen, usually with treatments to relax and regenerate.
Hotel Royal Palace***** is primarily a luxury hotel focused on medical and wellness stays for adults, but as part of the Modern Spa Turčianske Teplice complex, it is well suited for families with children.
Offers for families at Royal Palace***** and the surrounding facilities (Opera Residence and LD Veľká Fatra) focus mainly on active relaxation and water fun.
Family stay "FAMILY HOLIDAYS" in Residence Opera:
This stay is explicitly a family stay, although the accommodation is in the neighbouring, equally luxurious Residence Opera****.
It offers apartment accommodation (family-friendly, even with a kitchenette), half-board and access to the Spa & Water Park.
The SPA&AQUAPARK complex is designed for families to enjoy relaxation and fun in one: the Spa&Aquapark is open all year round.
Entry is a key benefit for families, most stays include daily access to water fun in the year-round waterpark with water slides (Kamikaze and Attraction Movie) and a sitting pool with therapeutic thermal mineral water (38°C).
Yes, the luxurious surroundings of the Royal Palace Hotel***** and the Turčianske Teplice Spa are perfect for a romantic stay, even if they don't offer a special package called "Romantic Weekend".
A romantic experience for couples is best achieved by combining luxury, excellent gastronomy and exclusive wellness services that are on offer.
Yes, Hotel Royal Palace*** in Turčianske Teplice** is an excellent place to organize conferences, congresses and luxury corporate events.
The hotel specializes in exclusive events and offers a number of elegant and diverse spaces for this purpose.
Yeah.
Because you are in a spa complex, the level of medical care here is above standard and exceeds the usual hotel services. Yes, you are provided with comprehensive medical assistance:
Medical service NON-STOP: In the Modern Spa Turčianske Teplice complex, of which the Royal Palace Hotel is a part, there is a 24-hour emergency medical service. This will take care of any acute medical problems during your stay.
INCARE Institute. This is primarily focused on the comprehensive diagnosis, prevention and treatment of cardiac and vascular diseases, but is indicative of the high level of healthcare provision on the premises.
Pharmacy/Basic assistance: due to the presence of a medical service and balneotherapy (spa treatments) throughout the complex, first aid, basic medical treatment and first aid facilities are also provided, including the possibility of a targeted examination by a doctor.
In case of any difficulties or first aid needs, please contact the hotel reception who will direct you to the nearest available medical assistance.
The hotel reception in the Royal Palace Hotel*** in Turčianske Teplice is open 24 hours a day NON-STOP.
Yes, the Royal Palace Hotel***** and the entire Modern Spa Turcianske Teplice complex offer various services and activities for families with children:
The children's play area is located on the ground floor of the nearby medical house Veľká Fatra** (entrance from the outside).
The children's corner welcomes children from 3 years of age and there is special pedagogical supervision.
Animation programme.
Children's high chairs are available in the restaurant.
Babysitting/Childminding: The hotel also offers a babysitting service, which is probably at an extra cost and on request.
Children's pool (open in summer).
I recommend checking the current opening hours of the children's play area and the availability of the animation programme directly with the hotel reception.
English, German, Russian.
Yes, Hotel Royal Palace***** offers the possibility to purchase gift vouchers. You can choose from several options:
Vouchers for value: you can purchase a voucher for a specific monetary value (e.g. 150 €, 300 €, 500 €, etc.), which the recipient can redeem on his/her own:
A complete stay,
treatments,
or other hotel services.
Vouchers for specific stays/packages: you can purchase a voucher for a well-defined stay (e.g. Royal Harmony, Royal Classic) or special packages of treatments (e.g. Daily Spa package).
If you are looking for something special, you can get in touch with reception and we will be happy to help you choose the most suitable gift.
Vouchers are usually valid for half a year from the date of purchase.
Yes, Hotel Royal Palace***** in Turčianske Teplice has modern smart technologies as part of its luxury amenities.
not yet.
No.
No.
Yeah.
Yeah.
Yeah.
Yeah.
Yeah.
Yeah.
There is a safe in each room.
Yeah.
Yeah.
Yeah.
yes of course
We're working on it :)
Yeah.
Yeah.
Yeah.
Yeah.
Yeah.
Yes, on a weekly basis.
In the Lobby Bar.
Bicycle rental is available.
Yeah.
Warning, in case of non-compliance in cooperation with the municipal police.
No.
No.
Hotel reception.
yes of course
Cancellations must be made via the booking portal.
Yes, direct booking can bring certain benefits that are not available when booking through intermediaries.
At the Royal Palace Hotel, these benefits are often combined with the Spa Medical Group Loyalty Programme, which you can sign up for directly online.
The main benefits of direct booking (Loyalty Programme):
Earning points.
Loyalty levels.
Late Check-out.
Exclusive services: for example, private use of the Royal Bath with service.
Other possible benefits when booking direct:
Better communication: Direct communication with the hotel facilitates specific requests (room preference, diet, special occasions).
More flexible cancellation terms: sometimes the hotel can offer a more lenient or transparent cancellation and rescheduling policy to direct bookings than an intermediary.
Access to exclusive offers/packages.
We recommend that you communicate any requirements with the partner where the stay was purchased.
Yeah.
A hairdryer is in the room.
Yeah.
There is a hotel reception.
Yeah.
Yes, of course.
Yeah.
No, it doesn't.
Guests have access 24 hours a day.
Yes, of course.
Yes, the tuxedo lounge at Club Sissi.
ID card or passport for foreign guests.
The water is drinkable.
Rooms are cleaned daily.